Terms of Service

The Care Health Service is a multi-speciality healthcare facility registered and operating in the state of Uttar Pradesh, India. We are committed to providing compassionate, evidence-based medical care to all our patients.

• Facility Name: The Care Health Service
• Address: 71-J Pardevanpur LalBangla Harjinder Nagar, Kanpur, Uttar Pradesh 208007
• Contact: +91 73481 21213
• Email: info@thecarehealthservices.com
• Website: www.thecarehealthservices.com

These Terms of Service govern your use of:

• Our website at www.thecarehealthservices.com
• Our online appointment booking system
• All in-person healthcare services provided at our facility
• Any communication channels including WhatsApp, phone, or email

By using any of the above, you confirm that you are at least 18 years of age, or are accessing services on behalf of a minor as their parent or legal guardian, and have the legal capacity to enter into these terms.

The Care Health Service provides the following medical and allied healthcare services:

• OPD (Outpatient) Consultations — General Medicine, Orthopaedics, Neurology, Gastroenterology, Urology and more
• Emergency & Trauma Care (24x7)
• ICU & Critical Care
• Surgical Services — General, Orthopaedic, Neuro and Laparoscopic Surgery
• Pathology & Diagnostic Laboratory (NABL accredited)
• Radiology & Imaging — X-Ray, Ultrasound, CT Scan, MRI
• Pharmacy (24x7 in-house)
• Ambulance Services

Services are subject to availability of doctors and facilities. We reserve the right to modify, suspend or discontinue any service with reasonable notice except in emergency situations.

Online Booking: When you submit an appointment request through our website form, you are making a request — not a confirmed booking. Our team will contact you within 30–60 minutes during working hours to confirm your slot.

• Appointments are confirmed only upon verbal or written confirmation from our staff
• Please arrive 10–15 minutes before your confirmed appointment time
• We request 2 hours' notice for cancellations to allow other patients to use the slot
• Walk-in patients are accommodated subject to doctor availability
• In case of delay due to emergency cases or complex consultations, our staff will keep you informed
• No-shows without prior notice may affect priority in future bookings

• Website content (articles, health tips, department descriptions) is educational and not a substitute for professional medical consultation
• Do not delay seeking emergency medical care based on information read on this website
• Treatment outcomes vary between individuals and cannot be guaranteed
• Our doctors provide medical opinions based on the information available at the time of consultation; these are subject to change as clinical circumstances evolve

For life-threatening emergencies, call our emergency line immediately: +91 73481 21213 or proceed to the nearest emergency department.

As a patient or visitor, you agree to:

• Provide accurate, complete and truthful information about your health history, symptoms, allergies and medications
• Inform our staff of any changes to your medical condition or contact details
• Follow the treatment plan, medication schedule and advice given by our doctors
• Behave respectfully towards all hospital staff, doctors and other patients
• Not engage in any form of harassment, abuse, violence or disruptive behaviour on our premises
• Comply with hospital rules, visiting hours and infection control protocols
• Settle all dues and bills at the time of discharge or as per the agreed billing schedule

We reserve the right to refuse service to any individual who behaves in an abusive, threatening or disruptive manner, except in genuine medical emergencies.

• All charges are payable as per our current fee schedule, which may be revised from time to time
• Payment is accepted via cash, UPI, debit/credit cards and net banking
• For cashless insurance, you must present a valid insurance card and policy details at the time of admission. We are empanelled with major TPAs and insurance companies
• In non-cashless cases, you are required to pay upfront and then seek reimbursement from your insurer
• Any co-payment or deductibles under your insurance policy are your responsibility
• Itemised bills are provided upon request. Any billing discrepancy must be raised within 7 days of discharge
• Online appointment booking through our website does not involve any booking fee

All content on this website — including text, graphics, logos, images, icons, videos and the overall design — is the intellectual property of The Care Health Service and is protected under applicable copyright and trademark laws.

• You may view and print pages for personal, non-commercial use only
• You may not copy, reproduce, distribute, modify or create derivative works without prior written permission
• You may not use our name, logo or branding for any commercial purpose without authorisation
• Framing or mirroring any part of our website on another website is strictly prohibited
• You may share links to our website pages on social media for informational, non-commercial purposes

The website is provided on an "as is" basis. While we strive for accuracy, we do not guarantee that all content is error-free or up to date at all times.

To the fullest extent permitted by applicable law:

• The Care Health Service and its doctors, staff and management shall not be liable for any indirect, incidental or consequential damages arising from the use of this website
• We are not liable for any delays, outages or inaccuracies on third-party platforms (such as Google, social media) that we link to
• Medical malpractice claims, if any, are governed by the Consumer Protection Act, 2019 and Indian Medical Council Act, and must be raised through appropriate legal forums
• Our total liability in any matter shall not exceed the fees paid by the patient for the specific service in question

Our Emergency Department operates 24 hours a day, 7 days a week, 365 days a year. In case of a medical emergency:

• Call us immediately at +91 73481 21213
• Proceed directly to our Emergency Department at 71-J Pardevanpur LalBangla Harjinder Nagar, Kanpur
• No prior appointment is required for emergency care
• Emergency treatment will not be withheld pending payment or insurance verification

We are committed to resolving any complaints or concerns promptly and fairly. If you have a grievance regarding our services, billing, staff behaviour or any other matter:

• Step 1: Speak directly with the concerned department head or treating doctor
• Step 2: Contact our Patient Care Helpdesk at +91 73481 21213
• Step 3: Submit a written complaint to info@thecarehealthservices.com
• We aim to acknowledge all complaints within 24 hours and resolve them within 7 working days
• If unresolved, disputes are subject to the jurisdiction of courts in Kanpur, Uttar Pradesh

These Terms of Service shall be governed by and construed in accordance with the laws of India, specifically applicable laws in the state of Uttar Pradesh. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Kanpur, Uttar Pradesh, India.

These terms are subject to the Indian Contract Act, 1872; Consumer Protection Act, 2019; Information Technology Act, 2000 and all applicable medical regulatory laws of India.

• Hospital: The Care Health Service
• Address: 71-J Pardevanpur LalBangla Harjinder Nagar, Kanpur, Uttar Pradesh 208007
• Phone: +91 73481 21213
• WhatsApp: +91 6392 495 851
• Email: info@thecarehealthservices.com
• Website: www.thecarehealthservices.com